IT Support Pricing in Glasgow
Clear, transparent pricing for remote and onsite IT support for homes, seniors and small businesses.
Free Remote IT Diagnosis
Not sure what is wrong with your computer, Wi-Fi, printer, email or other technology?
Start with a free remote diagnosis. We’ll assess the problem, identify the likely cause and explain the best way forward before chargeable work begins.
- Tell us what is happening
- We assess whether remote support is suitable
- We explain what needs to be done
- You know the applicable price before chargeable work begins
Standard IT Support Rates
Our standard support rates are based on how the support is delivered. Remote support is used wherever practical, with onsite support available when physical attendance is required.
Remote IT Support
Remote troubleshooting and support for problems that can be diagnosed and resolved without a site visit.
- 1-hour minimum
- Then billed in 30-minute increments
- Remote troubleshooting and technical support
- Suitable for homes and businesses
Onsite IT Support
Practical onsite assistance when a problem cannot be resolved remotely or physical attendance is required.
- 2-hour minimum
- Onsite support where required
- Suitable for homes and businesses
- Remote diagnosis used first where practical
Half-Day & Full-Day Support
Block support can be useful when you have several issues to resolve, need dedicated IT time or want support for a planned period.
Remote Support
Suitable for multiple support tasks, troubleshooting sessions, planned technical work and additional remote IT capacity.
Onsite Support
Suitable for planned onsite support, multiple issues, installations, troubleshooting and business support requirements.
Support for Homes, Seniors & Businesses
Whether you are a home user, supporting an older family member, or running a small business, our support follows the same transparent pricing approach.
🏠 Home IT Support
Help with computers, laptops, Wi-Fi, printers, email, software, devices, malware issues, connectivity and everyday technology problems.
👵 Senior IT Support
Patient, straightforward technical help explained in plain language, without unnecessary technical jargon.
🏢 Business IT Support
Flexible IT support for small businesses that need additional capacity, temporary assistance or practical technical support without employing a full-time IT resource.
Business IT Cover
Need temporary or additional IT support without committing to a full-time IT resource?
Gekel Edge can provide flexible IT cover for an agreed period, with remote support as the normal starting point and onsite attendance when physical presence is required.
- Staff holidays
- Short-term absence
- Temporary IT support gaps
- Additional IT workload
- Overflow or extra IT capacity
- Temporary dedicated IT resource
How Our IT Support Pricing Works
We aim to keep the process straightforward and transparent.
Free Diagnosis
Tell us what is happening and we’ll assess the problem.
Assess
We determine whether remote or onsite support is appropriate.
Explain
We’ll explain the recommended solution and applicable pricing.
Approve
Chargeable work proceeds after you understand what is required.
Resolve
We work to resolve the issue remotely or onsite as appropriate.
Remote Support Can Often Be the Fastest Option
You don’t always need to bring your computer anywhere. Where appropriate, Gekel Edge can diagnose and support your computer remotely.
Our remote-support tool allows us to connect to your computer when you authorise the session and provide the required support details.
Remote support is used only when appropriate and with your knowledge and authorisation.
Pricing Questions
A few straightforward answers before you get started.
Do I have to pay for the initial diagnosis?
No. We offer a free remote IT diagnosis to help understand the problem and determine the appropriate next step.
Can my problem be fixed remotely?
Many common IT problems can be diagnosed and resolved remotely. If onsite support is required, we will explain why.
What is the minimum remote support charge?
Remote IT support has a 1-hour minimum. After the first hour, support is billed in 30-minute increments.
What is the minimum onsite support charge?
Onsite IT support has a 2-hour minimum.
Do businesses have to sign a long-term contract?
Not necessarily. Business support can be arranged around your actual requirements, including temporary IT cover and additional support capacity.
What if I don’t know which service I need?
That’s exactly why we offer the free remote IT diagnosis. Start there and we’ll help determine the most appropriate way forward.
Need IT Help?
Not sure what is wrong or which service you need? Start with a free remote IT diagnosis and we’ll help you determine the best way forward.
Have a Question?
We’re happy to help — whether you need a quick answer or you’re not sure what type of IT support you need.
📍 59 Calvay Road, Glasgow G33 4RQ