Need IT Help? We’re Here.
Fast, friendly IT support for homes, families, seniors and small businesses. Tell us what is happening and we’ll help you find the right way forward.
Need Help Right Now?
If your computer problem can be checked remotely, we can connect to your computer with your permission and investigate what’s happening. You don’t need to know exactly what is wrong — just tell us what you’re seeing.
Windows PC or laptop? Download the remote-support tool, run it and contact Gekel Edge with the ID shown on screen. Please remain beside your computer during the support session.
How Can We Help?
From everyday computer problems to business technology issues, we provide practical support by phone, secure remote connection or on-site when needed.
Home IT Support
Computers, laptops, Wi-Fi, printers, email, devices and everyday technology.
Senior IT Support
Patient, friendly guidance for older adults and families who need technology help.
Business IT Support
Practical support for computers, networks, Microsoft 365, security and users.
Education IT Support
Support for devices, connectivity, users and everyday technology in education.
Something Not Working?
You don’t need to know exactly what the problem is. If technology is getting in the way, contact us and we’ll help identify the issue and the next step.
How Remote Support Works
Getting remote help is straightforward. We’ll guide you through the process and only connect when you authorise the session.
Download
Download the Gekel Edge remote-support tool.
Run
Open the application on your Windows computer.
Contact Us
Tell us the ID displayed on your screen.
Authorise
Allow the Gekel Edge technician to connect.
Get Help
We’ll investigate the issue and explain the next step.
Choose How You’d Like Help
Start with the option that suits your situation. If you’re not sure, simply contact us and we’ll help you decide.
Remote Diagnosis
Your problem may be possible to investigate or resolve remotely. Start with our free remote diagnosis.
Start Remote HelpTalk to Us
Not sure what you need? Call us and explain what’s happening. We’ll help identify the next step.
Call Gekel EdgeRequest Support
Need a planned visit, ongoing support or help that cannot be handled remotely? Send us a support request.
Request SupportLocal IT Support You Can Reach
Gekel Edge provides remote and on-site IT support for customers in Glasgow and surrounding areas, with practical help when you need it.
Opening hours:
Monday–Friday: 8:00am–6:00pm •
Saturday: 9:00am–1:00pm
Emergency support may be available depending on the issue.
Let’s Get Your Technology Working Again.
Tell us what’s happening. We’ll listen to the problem, explain the options and help you decide the best next step.